Simple, transparent IT support pricing.
No lock-in contracts.
No surprise bills.

Managed services are basically outsourcing the responsibility of maintaining and keeping your IT infrastructure running smoothly to a qualified service provider. Imagine it like this: instead of having your own dedicated IT staff on hand, you hire a team of experts to handle these tasks for you.

Here’s a breakdown of what managed services typically cover:

• Proactive maintenance: This includes regularly monitoring your systems for issues, applying security patches, and performing updates to keep everything functioning optimally.
• Help desk support: Managed service providers offer a central point of contact for your employees to get assistance with any technical problems they encounter.
• Security management: They can help safeguard your systems from cyber threats by monitoring for suspicious activity, managing firewalls and antivirus software, and implementing security best practices.
• Incident response: If a problem arises, the managed service provider will help you respond to and resolve the issue as quickly as possible to minimise downtime and disruption.

By using managed services, you can benefit from:

• Reduced costs: It can be more cost-effective to outsource IT management than hiring and maintaining your own IT staff.
• Improved efficiency: Managed service providers have the expertise and resources to handle a wide range of IT tasks efficiently.
• Enhanced security: They can help you keep your systems secure and protected from cyberattacks.
• Peace of mind: Knowing that your IT infrastructure is in good hands allows you to focus on running your core business.

There are several key benefits to using managed services for your business IT needs:

• Cost-Effectiveness: Managed services can be a more budget-friendly option compared to hiring and maintaining a full-time IT staff. You pay a predictable monthly or annual fee for a set of services, eliminating the need for salaries, benefits, and training costs associated with in-house IT personnel.

• Improved Efficiency: Managed service providers (MSPs) have a team of experienced IT professionals with expertise in various areas. They can handle a wide range of tasks efficiently, freeing up your internal staff to focus on core business activities.

• Enhanced Security: MSPs stay up-to-date on the latest cyber threats and have the tools and resources to implement robust security measures. They can proactively monitor your systems for vulnerabilities, manage firewalls and antivirus software, and help you develop a comprehensive security strategy.

• Peace of Mind: By outsourcing your IT management to a reliable service provider, you gain peace of mind knowing your systems are in good hands. This allows you to focus on running your business without the constant worry of IT issues disrupting your operations.

• Scalability: Managed services plans can be easily scaled up or down as your business needs evolve. This allows you to access the level of IT support you need without having to invest in additional hardware or software upfront.

• Access to Expertise: Many businesses might not have the resources to hire IT professionals with specialised skills in areas like network security, cloud computing, or disaster recovery. Managed service providers offer access to a team of experts with a broad range of knowledge, ensuring your IT infrastructure is well-maintained and secure.

• Proactive Maintenance: MSPs focus on preventative measures, not just reacting to problems. They will regularly monitor your systems, identify potential issues before they escalate, and apply updates and security patches to keep everything running smoothly.

Overall, managed services offer a comprehensive and cost-effective way to manage your IT infrastructure, improve security, and free up your internal resources to focus on growing your business.

Casual Support ($75/PC/month) — For businesses who want the essentials covered and prefer to only pay for extra support when they actually need it. Most of our clients are on this plan. Extra support is billed at $200/hour in 15-minute blocks.

Unlimited Remote Support ($200/PC/month) — For businesses who want unlimited remote support during business hours and prefer a predictable monthly bill with no per-ticket charges. Adds, moves, and changes are billed separately at $200/hour.

The right plan depends on how often your business needs IT support. If you are a small team with rare issues, Casual Support usually costs less overall. If your team calls IT often, or you want budget predictability, Unlimited Remote Support is the better fit. We are happy to look at your current situation and recommend the plan that makes the most sense for you.

The onboarding process for managed services typically involves several key steps to ensure a smooth transition and establish a strong foundation for your IT support. Here’s a general outline of what you can expect:

1. Initial Meeting and Needs Assessment:

• This initial meeting allows the managed service provider (MSP) to understand your business, its IT infrastructure, and your specific needs and goals.
• You’ll discuss your current IT environment, any pain points you’re experiencing, and your desired outcomes from the managed services plan.

2. Initial Environment Review:

• The MSP will conduct a initial environment review of your network and IT systems. This might involve tasks like:
  • Identifying hardware and software configurations.
  • Reviewing security protocols and vulnerabilities.
  • Analyzing system performance and potential bottlenecks.

3. Documentation and Baseline Setting:

• The MSP will document your current IT environment to create a detailed inventory of your hardware, software, configurations, and security settings.
• This baseline serves as a reference point for monitoring and measuring future performance improvements.

4. Service Level Agreement (SLA):

• A Service Level Agreement (SLA) is a formal document outlining the specific services provided by the MSP, the expected response times for support requests, and performance metrics used to measure success.
• Reviewing and finalizing the SLA ensures both parties are on the same page regarding expectations and service delivery.

5. Security Implementation and Configuration:

• The MSP will configure and implement security measures based on the agreed-upon plan. This might involve installing security software, hardening system configurations, and establishing user access controls.

6. System Migration and Data Backup (if applicable):

• Depending on your chosen plan and existing setup, some services might involve migrating specific systems or data to the MSP’s infrastructure. This process will be carefully planned and executed to minimise disruption.

7. Training and Knowledge Transfer:

• The MSP may provide training sessions for your employees to familiarise them with the new support channels, security protocols, and any self-service options available.
• Knowledge transfer ensures a smooth transition and empowers your internal team to collaborate effectively with the MSP.

8. Go-Live and Ongoing Support:

• Once everything is configured and tested, your managed service plan officially goes live.
• You’ll have access to the MSP’s help desk for ongoing support, and proactive monitoring will begin to identify and address potential issues before they escalate.

Communication is Key:

Throughout the onboarding process, clear and consistent communication between you and the MSP is essential. Don’t hesitate to ask questions and provide any necessary information to ensure a successful transition to your new managed services plan.