Services |
Cloud Care |
Flexi Care |
Ultra Care |
|---|---|---|---|
| Remote Support | 1/2 hour per user | Unlimited | Unlimited |
| Onsite Support | PAYGo | PAYGo | Unlimited |
| Server Monitoring | ✔ | ✔ | ✔ |
| Workstation Monitoring | ✔ | ✔ | ✔ |
| Network/Internet Monitoring | ✔ | ✔ | ✔ |
| Daily Backup Monitoring | ✔ | ✔ | ✔ |
| Cloud Backup Monitoring | ✔ | ✔ | ✔ |
| Cloud Management Office365, Amazon AWS, Azure | PAYGo | ✔ | ✔ |
| Server Security Updates OS Patching and updates | N/A | ✔ | ✔ |
| Server Maintenance checks, optimisation, tune up | N/A | ✔ | ✔ |
| Workstation Security Updates OS Patching and updates | ✔ | ✔ | ✔ |
| Workstation Maintenance checks, optimisation, tune up | ✔ | ✔ | ✔ |
| Backup Maintenance Backup restoration tests | PAYGo | PAYGo | ✔ |
| Vendor management (ISP, MYOB) | PAYGo | PAYGo | ✔ |
Billable Services |
|||
| Adds, Moves, Changes | $150 | $130 | ✔ (Remote only) |
| After Hours/Public Holidays Support | $200 | $200 | $200 |
| New hardware/software installation | $150 | $130 | $120 |