Simple, transparent IT support pricing.
No lock-in contracts.
No surprise bills.
How our pricing works
Every plan is a fixed monthly fee per computer covering patching, antivirus, spam filtering, Microsoft 365 backup and 24/7 threat detection on every computer and Microsoft 365 account. Choose Managed Essentials ($90) for core protection, or Managed Secure ($110) to add the complete Essential Eight–aligned security stack — application control and DNS filtering, with evidence you can hand to insurers. When you need extra hands-on help, it is billed at $200 per hour in 15-minute blocks. That is it.
Every charge appears on your invoice with the ticket number and a plain-English description of exactly what we did. No mystery fees. No annual contracts. No surprise bills.
Managed Essentials
Managed Secure
Managed Secure Unlimited
What would it cost for your business?
Use the slider or buttons to set your number of computers.
A full Netcomp plan costs less than one in-house IT hire — and a fraction of a single day of downtime or a ransomware incident.
No lock-in. Most clients start with the free audit before committing to anything.
Free onboarding. Free cybersecurity audit.
Every new Netcomp client starts with a full Essential Eight review, fully configured, at no cost. You know where your risks are before you see your first invoice.
“It really feels like they are our IT department — we can pick up the phone and talk to somebody.”
Annette, Hitman Pest Control · client since 2008
“Our IT systems need to run smoothly at all times given our deadlines. Vitaly has been responsive and readily available — it’s a relief to know he’s there to support us.”
Nikki, Just Us Law
“Always on time, available and friendly. Would recommend to anyone, anytime.”
Vesna, Maney Transport
What a typical invoice looks like
Every month, you will get an itemised invoice showing exactly what we did for your business. Here is an example of what a Managed Secure client with 17 computers sees on a typical month:
| Description | Qty | Unit | Total |
|---|---|---|---|
| Managed Secure — full plan inc. security stack, antivirus, spam filter, M365 backup | 17 | $110.00 | $1,870.00 |
| 03/03 — Ticket #3599: forward staff emails to sales inbox | 0.25 hr | $200.00 | $50.00 |
| 10/03 — Ticket #3613: set up new PC for warehouse user, remove old users from server | 1.00 hr | $200.00 | $200.00 |
| 16/03 — Ticket #3618: set up new laptop for incoming team member | 1.00 hr | $200.00 | $200.00 |
| Total (inc. GST) | $2,320.00 | ||
Every ticket has a reference number, a date, a description of the work done, and the time billed. No mystery charges. No arguments at month-end.
Security on every plan — and the full Essential Eight stack from Managed Secure
Every plan includes 24/7 endpoint detection & response and Microsoft 365 threat detection. Managed Secure and Managed Secure Unlimited add application control and DNS filtering — the four-layer stack aligned with the Australian Essential Eight framework, the Australian Government’s set of eight baseline controls for stopping common cyber attacks.
Managed Secure & Unlimited
Application Control
Blocks any program from running unless we have approved it. The strongest defence against ransomware and unknown malware.
All plans
Endpoint Detection & Response
Continuously watches every computer for attack behaviour and shuts threats down automatically, 24/7.
All plans
Microsoft 365 Threat Detection
Monitors your Microsoft 365 accounts for account hijacking, phishing compromises, and suspicious sign-ins from unusual locations.
Managed Secure & Unlimited
DNS Filtering
Blocks malicious and inappropriate websites before they load, on every company device, in the office or working from home.
Managed Secure & Unlimited
Microsoft 365 Security Management
Your Microsoft 365 tenant is checked every night against the CIS Microsoft 365 Foundations Benchmark. Agreed baseline settings are put back automatically if they drift, and the evidence is kept for insurers and tenders. See what our Microsoft 365 security console does →
Included in every plan: patching, updates, and Microsoft 365 backup, covering three additional Essential Eight controls at no extra cost.
Frequently asked questions
What are managed services?
Outsourcing the day-to-day running of your IT — monitoring, patching, security, helpdesk — to a provider like Netcomp for a fixed monthly fee per computer. Instead of hiring in-house IT, you get a whole team for less than one salary.
What are the benefits of using managed services?
Predictable costs, faster fixes, and stronger security than most small businesses can build in-house. Your team gets a helpdesk that answers within the hour, and problems get caught by monitoring before they become downtime.
How do your managed services plans differ from each other?
Managed Essentials ($90/PC/month) — Patching, antivirus, spam filtering, Microsoft 365 backup and 24/7 threat detection on every computer and Microsoft 365 account. Extra support is billed at $200/hour in 15-minute blocks.
Managed Secure ($110/PC/month) — Everything in Essentials plus application control and DNS filtering, completing the Essential Eight–aligned security stack, with evidence for insurers and tenders. Most of our clients are on this plan. Extra support is billed at $200/hour in 15-minute blocks.
Managed Secure Unlimited ($235/PC/month) — Everything in Managed Secure plus unlimited remote support during business hours, for a predictable monthly bill with no per-ticket charges. Adds, moves, and changes are billed separately at $200/hour.
All plans are month-to-month. Managed Essentials and Managed Secure have a 5-computer minimum; Managed Secure Unlimited has a 10-computer minimum.
What is the onboarding process for managed services?
We start with a free audit: before we meet, we run your Microsoft 365 tenant through our security console and walk you through the Microsoft 365 Security Report — your score and the findings that matter most. If you go ahead, we inventory your computers and network, agree how we will support you, set up the security stack and go live — typically inside two weeks. You will know exactly where your risks are before you see your first invoice.
Are there any additional costs?
Adds, moves and changes — setting up a new starter, relocating desks, installing new equipment — sit outside the monthly plan and are billed at $200/hour, quoted upfront. After-hours emergencies and larger projects (like a server replacement) are also quoted before any work starts. Hardware and software licences are billed at cost. Nothing lands on your invoice without you knowing first.
Can I cancel my managed services plan early?
Yes. Plans are month-to-month — send a written request before the end of a calendar month and your plan ends at that month’s end. There are no exit fees or cancellation charges.
What happens if I have a busy support month?
Your invoice will show every ticket itemised with the date, reference number, description of work, and time billed. If you are consistently running more than a few hours of support per month, we will proactively suggest moving you to the Managed Secure Unlimited plan so your costs become predictable. We would rather you pay a fixed monthly fee and never worry about it than feel anxious every time you email us.
Is cybersecurity included, or is it extra?
Yes — every plan includes 24/7 endpoint detection & response and Microsoft 365 threat detection. Managed Secure and Managed Secure Unlimited add application control and DNS filtering, completing the Essential Eight–aligned security stack. There are no separate security add-ons: if you want more protection, you move up a plan.
How are servers and other devices charged?
Our plans are priced per computer. Servers and network equipment are managed and quoted separately based on your setup — we assess yours during the free audit and include any server management in your written quote, so there are no surprises later.
What does 'under one hour response' mean?
When you contact our helpdesk during business hours, a real person responds within the hour — usually much sooner. Urgent issues are prioritised ahead of routine requests. Our security monitoring runs 24/7 automatically, separate from helpdesk hours.
Do you offer after-hours support?
Yes — for emergencies. After-hours work is billed at the standard $200/hour rate, and we always confirm with you before any after-hours charges apply.
Not sure which plan suits you?
Book a 30-minute conversation. No sales pitch, no obligation, just a straightforward chat about what your business actually needs.
Prefer to talk? Call 1300 363 127.
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