Services | IT Monitoring | Flexi Care | Ultra Care |
---|---|---|---|
Response Time | Best Effort | Same day | 1 Hour |
Remote Support | PAYGo | PAYGo | Unlimited |
Onsite Support | PAYGo | PAYGo | Unlimited |
Monthly Health Review | ✔ | ✔ | ✔ |
Asset Management | ✔ | ✔ | ✔ |
Server Monitoring | ✔ | ✔ | ✔ |
Workstation Monitoring | ✔ | ✔ | ✔ |
Network/Internet Monitoring | ✔ | ✔ | ✔ |
Daily Backup Monitoring | PAYGo | ✔ | ✔ |
Offsite Backup Monitoring | PAYGo | ✔ | ✔ |
UPS Monitoring | PAYGo | ✔ | ✔ |
Server Security Updates OS Patching and updates | PAYGo | ✔ | ✔ |
Workstation Security Updates OS Patching and updates | PAYGo | ✔ | ✔ |
Business Applications update Adobe, Java, Chrome, Skype etc. | PAYGo | ✔ | ✔ |
Server Maintenance Hardware checks, Hard disk checks, optimisation, clean ups | PAYGo | ✔ | ✔ |
Workstation Maintenance Hard disk checks, optimisation, clean ups | PAYGo | ✔ | ✔ |
Network Maintenance Patching and updates to network devices | PAYGo | ✔ | ✔ |
Backup Maintenance Backup restoration testing | PAYGo | PAYGo | ✔ |
Remote Support | PAYGo | PAYGo | ✔ |
Onsite Support | PAYGo | PAYGo | ✔ |
User Support | PAYGo | PAYGo | ✔ |
Printer Support | PAYGo | PAYGo | ✔ |
Microsoft Office Suite Support | PAYGo | PAYGo | ✔ |
Vendor management (ISP, MYOB) | PAYGo | PAYGo | ✔ |
Billable Services | |||
Adds, Moves, Changes | $150 | $130 | ✔ (Remote only) |
After Hours/Public Holidays Support | $200 | $200 | $200 |
New hardware/software installation | $150 | $130 | $120 |