IT Support Plan Details

 

Services

IT Monitoring

Flexi Care

Ultra Care

Response Time Best Effort 4 Hours 1 Hour
Remote Support PAYGo PAYGo Unlimited
Onsite Support PAYGo PAYGo Unlimited
Monthly Health Review
Asset Management
Server Monitoring
Workstation Monitoring
Network/Internet Monitoring
Daily Backup Monitoring PAYGo
Offsite Backup Monitoring PAYGo
Cloud Management PAYGo
Server Security Updates OS Patching and updates PAYGo
Workstation Security Updates OS Patching and updates PAYGo
Server Maintenance Hardware checks, Hard disk checks, optimisation, clean ups PAYGo
Workstation Maintenance Hard disk checks, optimisation, clean ups PAYGo
Backup Maintenance Backup restoration testing PAYGo PAYGo
User Support PAYGo PAYGo
Printer Support PAYGo PAYGo
Vendor management (ISP, MYOB) PAYGo PAYGo

Billable Services

     
Adds, Moves, Changes $150 $130 ✔ (Remote only)
After Hours/Public Holidays Support $200 $200 $200
New hardware/software installation $150 $130 $120