| Remote Support |
PAYGo |
Unlimited |
Unlimited |
| Onsite Support |
PAYGo |
PAYGo |
Unlimited |
| Server/PC Monitoring |
✔ |
✔ |
✔ |
| Daily Backup Monitoring |
✔ |
✔ |
✔ |
| Cloud Management Microsoft 365, Amazon AWS, Azure |
PAYGo |
✔ |
✔ |
| Security Updates OS Patching and updates |
✔ |
✔ |
✔ |
| Maintenance checks, optimisation, tune up |
✔ |
✔ |
✔ |
| Backup Maintenance Backup restoration tests |
PAYGo |
✔ |
✔ |
| 3rd Party Vendor management |
PAYGo |
✔ |
✔ |
Billable Services
|
|
|
|
| Adds, Moves, Changes |
$150 |
✔ (Remote only) |
✔ (Remote only) |
| After Hours/Public Holidays Support |
$300 |
$260 |
$240 |
| New hardware/software installation |
$150 |
$130 |
$120 |