IT Support Plan Details

 

 

 

 

Services

Cloud Care

Flexi Care

Ultra Care

Remote Support 1/2 hour per user Unlimited Unlimited
Onsite Support PAYGo PAYGo Unlimited
Server Monitoring
Workstation Monitoring
Network/Internet Monitoring
Daily Backup Monitoring
Cloud Backup Monitoring
Cloud Management Office365, Amazon AWS, Azure PAYGo
Server Security Updates OS Patching and updates N/A
Server Maintenance checks, optimisation, tune up N/A
Workstation Security Updates OS Patching and updates
Workstation Maintenance checks, optimisation, tune up
Backup Maintenance Backup restoration tests PAYGo PAYGo
Vendor management (ISP, MYOB) PAYGo PAYGo

Billable Services

     
Adds, Moves, Changes $150 $130 ✔ (Remote only)
After Hours/Public Holidays Support $200 $200 $200
New hardware/software installation $150 $130 $120