Services | IT Monitoring | Flexi Care | Ultra Care |
|---|---|---|---|
| Response Time | Best Effort | Same day | 1 Hour |
| Remote Support | PAYGo | PAYGo | Unlimited |
| Onsite Support | PAYGo | PAYGo | Unlimited |
| Monthly Health Review | ✔ | ✔ | ✔ |
| Asset Management | ✔ | ✔ | ✔ |
| Server Monitoring | ✔ | ✔ | ✔ |
| Workstation Monitoring | ✔ | ✔ | ✔ |
| Network/Internet Monitoring | ✔ | ✔ | ✔ |
| Daily Backup Monitoring | PAYGo | ✔ | ✔ |
| Offsite Backup Monitoring | PAYGo | ✔ | ✔ |
| UPS Monitoring | PAYGo | ✔ | ✔ |
| Server Security Updates OS Patching and updates | PAYGo | ✔ | ✔ |
| Workstation Security Updates OS Patching and updates | PAYGo | ✔ | ✔ |
| Business Applications update Adobe, Java, Chrome, Skype etc. | PAYGo | ✔ | ✔ |
| Server Maintenance Hardware checks, Hard disk checks, optimisation, clean ups | PAYGo | ✔ | ✔ |
| Workstation Maintenance Hard disk checks, optimisation, clean ups | PAYGo | ✔ | ✔ |
| Network Maintenance Patching and updates to network devices | PAYGo | ✔ | ✔ |
| Backup Maintenance Backup restoration testing | PAYGo | PAYGo | ✔ |
| Remote Support | PAYGo | PAYGo | ✔ |
| Onsite Support | PAYGo | PAYGo | ✔ |
| User Support | PAYGo | PAYGo | ✔ |
| Printer Support | PAYGo | PAYGo | ✔ |
| Microsoft Office Suite Support | PAYGo | PAYGo | ✔ |
| Vendor management (ISP, MYOB) | PAYGo | PAYGo | ✔ |
Billable Services | |||
| Adds, Moves, Changes | $150 | $130 | ✔ (Remote only) |
| After Hours/Public Holidays Support | $200 | $200 | $200 |
| New hardware/software installation | $150 | $130 | $120 |