IT Support Plan Details

 

Services

IT Monitoring

Flexi Care

Ultra Care

Response TimeBest Effort4 Hours1 Hour
Remote SupportPAYGoPAYGoUnlimited
Onsite SupportPAYGoPAYGoUnlimited
Monthly Health Review
Asset Management
Server Monitoring
Workstation Monitoring
Network/Internet Monitoring
Daily Backup MonitoringPAYGo
Offsite Backup MonitoringPAYGo
Cloud ManagementPAYGo
Server Security Updates OS Patching and updatesPAYGo
Workstation Security Updates OS Patching and updatesPAYGo
Server Maintenance Hardware checks, Hard disk checks, optimisation, clean upsPAYGo
Workstation Maintenance Hard disk checks, optimisation, clean upsPAYGo
Backup Maintenance Backup restoration testingPAYGoPAYGo
User SupportPAYGoPAYGo
Printer SupportPAYGoPAYGo
Vendor management (ISP, MYOB)PAYGoPAYGo

Billable Services

   
Adds, Moves, Changes$150$130✔ (Remote only)
After Hours/Public Holidays Support$200$200$200
New hardware/software installation$150$130$120