IT Support Plan Details

Services

IT Monitoring

Flexi Care

Ultra Care

Response TimeBest EffortSame day1 Hour
Remote SupportPAYGoPAYGoUnlimited
Onsite SupportPAYGoPAYGoUnlimited
Monthly Health Review
Asset Management
Server Monitoring
Workstation Monitoring
Network/Internet Monitoring
Daily Backup MonitoringPAYGo
Offsite Backup MonitoringPAYGo
UPS MonitoringPAYGo
Server Security Updates OS Patching and updatesPAYGo
Workstation Security Updates OS Patching and updatesPAYGo
Business Applications update Adobe, Java, Chrome, Skype etc.PAYGo
Server Maintenance Hardware checks, Hard disk checks, optimisation, clean upsPAYGo
Workstation Maintenance Hard disk checks, optimisation, clean upsPAYGo
Network Maintenance Patching and updates to network devicesPAYGo
Backup Maintenance Backup restoration testingPAYGoPAYGo
Remote SupportPAYGoPAYGo
Onsite SupportPAYGoPAYGo
User SupportPAYGoPAYGo
Printer SupportPAYGoPAYGo
Microsoft Office Suite SupportPAYGoPAYGo
Vendor management (ISP, MYOB)PAYGoPAYGo

Billable Services

Adds, Moves, Changes$150$150✔ (Remote only)
After Hours/Public Holidays Support$200$200$200
New hardware/software installation$150$150$150