IT Support Details

Ad-hoc

$170 / Hour

Casual
Care

$150 / Hour

Priority
Care

$300 / server per month

$70 / desktop per month

Server Maintenance

Response TimeBest EffortSame day1-4 Hours
Unlimited Remote SupportXXIncluded
Unlimited Onsite SupportXXIncluded
Server report reviewXDailyDaily
Backup log reviewXDailyDaily
Monitoring alert reviewXDailyDaily
OS patching and updatingAs RequiredDailyDaily
Antivirus update checkAs RequiredDailyDaily
Antivirus ScanningAs RequiredDailyDaily
Server backupAs RequiredDailyDaily
Security/system/application log reviewAs RequiredWeeklyWeekly
Storage space optimisationAs RequiredWeeklyWeekly
HDD Defragmentation checkupAs RequiredMonthlyWeekly
HDD space usage optimisationAs RequiredMonthlyWeekly
Backup/restore testAs RequiredMonthlyMonthly
Report on server statisticsXMonthlyMonthly
Report on ticketsXMonthlyMonthly
IT planning & recommendationsXQuarterlyMonthly
Review of installed softwareAs RequiredQuarterlyMonthly
Server performance reviewAs RequiredMonthlyMonthly
Network diagram updatesXAs RequiredQuarterly
Inventory updates (Hardware/Software)XAs RequiredQuarterly
UPS checkupAs RequiredQuarterlyQuarterly

Desktop Maintenance

End-user Support (Help Desk)As RequiredAs RequiredIncluded
Antivirus updatesAs RequiredAs RequiredDaily
Diagnostics & TroubleshootingAs RequiredAs RequiredDaily
Operating system updatesAs RequiredAs RequiredWeekly
Storage performance tune-upAs RequiredAs RequiredMonthly
System log reviewAs RequiredAs RequiredMonthly

3rd Part Vendor Support

EndUpdate managementAs RequiredAs RequiredIncluded
Vendor management (ISP, MYOB)As RequiredAs RequiredIncluded

Billable Services

Moves, Adds, Removes, Changes$150$130Included (Remote only)
After Hours/Public Holidays Support$230$200$200
New hardware/software installation$150$130$130

Priority Care

$300 / Server per month
$70 / Desktop per month

Server Maintenance

Response Time1-4 Hours
Unlimited Remote SupportIncluded
Unlimited Onsite SupportIncluded
Server report reviewDaily
Backup log reviewDaily
Monitoring alert reviewDaily
OS patching and updatingDaily
Antivirus update checkDaily
Antivirus ScanningDaily
Server backupDaily
Security/system/application log reviewWeekly
Storage space optimisationWeekly
HDD Defragmentation checkupWeekly
HDD space usage optimisationWeekly
Backup/restore testMonthly
Report on server statisticsMonthly
Report on ticketsMonthly
IT planning & recommendationsMonthly
Review of installed softwareMonthly
Server performance reviewMonthly
Network diagram updatesQuarterly
Inventory updates (Hardware/Software)Quarterly
UPS checkupQuarterly

Desktop Maintenance

End-user Support (Help Desk)Included
Antivirus updatesDaily
Diagnostics & TroubleshootingDaily
Operating system updatesWeekly
Storage performance tune-upMonthly
System log reviewMonthly

3rd Part Vendor Support

EndUpdate managementIncluded
Vendor management (ISP, MYOB)Included

Billable Services

Moves, Adds, Removes, ChangesIncluded (Remote only)
After Hours/Public Holidays Support$200
New hardware/software installation$130

Casual Care

$150 / Hour

Server Maintenance

Response TimeSame day
Unlimited Remote SupportX
Unlimited Onsite SupportX
Server report reviewDaily
Backup log reviewDaily
Monitoring alert reviewDaily
OS patching and updatingDaily
Antivirus update checkDaily
Antivirus ScanningDaily
Server backupDaily
Security/system/application log reviewWeekly
Storage space optimisationWeekly
HDD Defragmentation checkupMonthly
HDD space usage optimisationMonthly
Backup/restore testMonthly
Report on server statisticsMonthly
Report on ticketsMonthly
IT planning & recommendationsQuarterly
Review of installed softwareQuarterly
Server performance reviewMonthly
Network diagram updatesAs Required
Inventory updates (Hardware/Software)As Required
UPS checkupQuarterly

Desktop Maintenance

End-user Support (Help Desk)As Required
Antivirus updatesAs Required
Diagnostics & TroubleshootingAs Required
Operating system updatesAs Required
Storage performance tune-upAs Required
System log reviewAs Required

3rd Part Vendor Support

EndUpdate managementAs Required
Vendor management (ISP, MYOB)As Required

Billable Services

Moves, Adds, Removes, Changes$130
After Hours/Public Holidays Support$200
New hardware/software installation$130

Ad-hoc

$170 / Hour

Server Maintenance

Response TimeBest Effort
Unlimited Remote SupportX
Unlimited Onsite SupportX
Server report reviewX
Backup log reviewX
Monitoring alert reviewX
OS patching and updatingAs Required
Antivirus update checkAs Required
Antivirus ScanningAs Required
Server backupAs Required
Security/system/application log reviewAs Required
Storage space optimisationAs Required
HDD Defragmentation checkupAs Required
HDD space usage optimisationAs Required
Backup/restore testAs Required
Report on server statisticsX
Report on ticketsX
IT planning & recommendationsX
Review of installed softwareAs Required
Server performance reviewAs Required
Network diagram updatesX
Inventory updates (Hardware/Software)X
UPS checkupAs Required

Desktop Maintenance

End-user Support (Help Desk)As Required
Antivirus updatesAs Required
Diagnostics & TroubleshootingAs Required
Operating system updatesAs Required
Storage performance tune-upAs Required
System log reviewAs Required

3rd Part Vendor Support

EndUpdate managementAs Required
Vendor management (ISP, MYOB)As Required

Billable Services

Moves, Adds, Removes, Changes$150
After Hours/Public Holidays Support$230
New hardware/software installation$150