Brisbane based Communication service provider
Communication Services
We integrate cutting-edge technology to craft reliable, efficient, crystal-clear communication solutions for your business needs.
Our Communication Services include:
Benefits of managed communications for business
Focus on what matters most – running your business
Integrated communication services offers a single, unified platform for all your business communication needs. Our communication service providers handle everything from high-speed internet to crystal-clear VoIP calls and secure mobile data. Your team can collaborate seamlessly, access files instantly, and stay connected – all with minimal IT hassle.
Free up valuable resources and invest in tools that fuel your business growth
Our communication management plans offer a predictable monthly cost, simplifying budgeting and eliminating hidden fees. Plus, features like VoIP calling can significantly reduce your phone bill compared to traditional landlines.
Stay ahead of the curve with advanced security feature
Managed communication services prioritise security with robust firewalls, data encryption, and ongoing monitoring. You can rest assured your business conversations and sensitive information are protected, allowing you to focus on building trust with your clients.
Why Brisbane Businesses Choose Managed Communications
Most businesses deal with at least three different providers for their communications: one for internet, one for phone systems, and one for IT support. When something goes wrong — a dropped call during a client meeting, internet going down before a deadline — nobody takes responsibility. You’re stuck on hold with an ISP while your team sits idle.
With Netcomp, you get one point of contact for all your business communications. We manage your internet connection, phone system, and collaboration tools alongside your IT — so when something breaks, you call one number and we fix it. No finger-pointing between providers.
Communication Services We Provide
Business Internet
We source and manage enterprise-grade internet connections for Brisbane businesses. We work with multiple carriers (not just one) to find the best combination of speed, reliability, and cost for your location. If your connection drops, we deal with the provider — you don’t have to.
Options include: NBN Enterprise, fibre, fixed wireless, 4G/5G failover, and SD-WAN for multi-site businesses.
VoIP Phone Systems
Modern VoIP replaces your old phone lines with internet-based calling — giving you better call quality, lower costs, and features that traditional phones can’t match. We set up and manage hosted VoIP systems that your team can use from the office, from home, or from their mobile.
Features include: Auto-attendant, call routing, voicemail-to-email, call recording, conference calling, and integration with Microsoft Teams.
Microsoft Teams Voice
If your business already uses Microsoft 365, we can add Teams Phone — turning Teams into your complete phone system. Your team makes and receives calls from the same app they use for chat and meetings. One app, one interface, no separate phone hardware needed.
Internet Failover & Redundancy
For businesses that can’t afford any internet downtime, we set up automatic failover connections. If your primary internet drops, a backup connection (4G/5G or secondary fixed line) kicks in within seconds. Your team keeps working without even noticing.
Unified Communications
We bring your phone, video, messaging, and collaboration tools together into a single platform. No more switching between apps. Your team communicates from one place — whether they’re in the office, working from home, or on the road.
VoIP vs Traditional Phone Lines
| Traditional Phone Lines | VoIP (Netcomp Managed) | |
|---|---|---|
| Cost | High monthly line rental + call charges | Lower monthly cost, inclusive calls |
| Flexibility | Fixed to desk in office | Work from anywhere — office, home, mobile |
| Features | Basic (caller ID, voicemail) | Auto-attendant, call routing, recording, Teams integration |
| Scalability | New line = new install (weeks) | Add a user in minutes |
| Maintenance | You manage the hardware | We manage everything |
| Remote work | Not supported | Full support from any device |
Internet & Communications Packages
Netcomp bundles business-grade internet and voice so one provider manages everything — no finger-pointing when something breaks. We work with all major carriers and resell on commercial terms.
- Business NBN. Enterprise Ethernet where available for symmetrical, low-latency connectivity with service-level guarantees; Fibre-to-the-Building / Fibre-to-the-Premises for most CBD and suburban sites; TC4 speed tiers tuned to your real usage — not a household plan.
- Dark fibre & metro Ethernet. For multi-site Brisbane businesses that need point-to-point bandwidth beyond what the NBN delivers, or where uptime is revenue-critical.
- 4G / 5G failover. Automatic cellular failover so a fibre cut does not take your business offline — critical for call centres, clinics and retail / hospitality.
- Hosted PBX & SIP trunks. Bundled call plans with number porting, inbound routing, voicemail-to-email, call recording and hunt groups — priced per user or per channel.
- Microsoft Teams Direct Routing. Turn Microsoft Teams into your full phone system with Australian local, national and mobile calling — no separate softphone app.
Bundled phone + internet typically lands between $80 and $300 per month per site depending on speed tier, redundancy and call-plan mix. See our pricing page for current rates, or ask for a tailored quote.
How We Set Up Your Business Communications
We follow a proven five-step process so your business communications go live on time, on budget, and with zero surprises:
- Discovery call & needs assessment. We walk through your current phone and internet setup, map call flow, hunt groups, auto-attendants and voicemail, review your existing carrier bills, and identify pain points you want solved — such as dropped calls, fax porting, or mobile overflow.
- System design & provisioning. We design the right mix of NBN / fibre / 4G-5G, PBX or Teams Direct Routing, handsets and headsets, then provision accounts, order numbers, pre-configure devices, and prepare a test environment before anything touches the production network.
- Number porting & migration. We submit port requests to your existing carrier — including complex multi-number and Category-C business ports — manage the cutover window, test every number, and run parallel routing so your team never misses a call.
- Staff training. We deliver short, role-based training for reception, sales, management and remote staff — how to transfer, park, conference, use softphones, collect voicemail, and change call rules — plus a printable quick-reference card per handset type.
- Ongoing support & monitoring. Post-go-live, we monitor line health, call quality and availability 24/7, manage number, hunt-group and voicemail changes on request, and review the service quarterly so it keeps fitting the business as it grows.
Most communication rollouts — internet + phone, up to 30 users — go from signed proposal to live traffic in two to three weeks.
FAQ
What are the communication services in IT?
Imagine the lifeblood of your business – information. Communication services in IT are all about keeping that information flowing smoothly and securely. These services provide the technology and tools your business needs to connect internally (between employees) and externally (with clients and partners). They encompass everything from high-speed internet access to crystal-clear voice calls over the internet (VoIP) and secure mobile data solutions, all managed by IT experts.
Who is a communication service provider?
A communication service provider (CSP) is a company that offers communication services to individuals or businesses. These services can include internet connectivity, phone services, messaging platforms, and more. A good CSP will take the complexity out of IT and offer a customisable package of services tailored to your specific business needs.
What is an example of a communication service?
There are many communication services that businesses rely on, but here are a few key ones:
- Business Internet: The foundation of everything, reliable and high-speed internet allows your team to access files, applications, and collaborate seamlessly online
- VoIP Services (Voice over Internet Protocol): Ditch the traditional phone lines! VoIP uses the internet to deliver high-quality voice calls, offering features like video conferencing and call forwarding, all at a potentially lower cost than traditional phone services
- Mobile Data: Empower your workforce on the go. Secure mobile data plans ensure your team stays connected, receives real-time updates, and can access essential information no matter where work takes them
What is included in communication services?
The specific services included will vary depending on your chosen provider and business needs, but some common components include:
- High-speed internet access
- VoIP phone services
- Mobile data plans
- Cloud-based collaboration tools
- Network security solutions
- 24/7 technical support
Many providers also offer additional services like data backup, disaster recovery, and unified communication platforms that integrate all your communication channels into a single, user-friendly interface.
Who provides the communication service?
There are a variety of companies that offer communication services to businesses, ranging from large telecommunication companies to smaller, specialised IT service providers. The best choice for you will depend on your specific needs, budget, and location.
Connect Your Teams, Empower Your Business
Get Started with our Communication Services!
