A leading distributor of diesel engines for marine and land applications partnered with Netcomp to develop a custom web application for engine management, implement a CRM system for tracking engine services, and provide IT and cyber security support. The result was a more efficient and secure operation that allowed the company to focus on delivering exceptional customer service.
This company is the Australian Distributor of STEYR Motors Diesel Engines for Marine and Land applications.
With a strong focus on quality and customer service, they pride themselves on their After Sales Service and Support, which is well recognised by their clients.
The company is certified by Sci Qual International as operating a management system that complies with the requirements of AS/NZS ISO 9001:2008.
As a family-owned business with a long history of providing innovative power solutions, they faced several challenges.
They needed a more efficient way to manage their engine services, track warranties and parts, and provide a seamless customer experience.
They also required a secure and reliable IT infrastructure to support their operations and ensure compliance with industry standards.
Netcomp worked closely with the company to develop a custom web application for engine management, which allowed them to track and manage their engine services more effectively.
We also implemented a CRM system to streamline their warranty and parts tracking processes.
Additionally, we provided IT and cyber security support to ensure the security and reliability of their IT infrastructure.
Netcomp’s custom software development and IT support services helped the company to streamline their operations, enhance customer experience, and ensure the security and reliability of their IT infrastructure.
By partnering with Netcomp, the company was able to focus on what they do best – providing innovative power solutions to their customers.
By partnering with Netcomp, the company was able to overcome their challenges and achieve several key outcomes. These included:
